My Resume

• Player/coach approach to leadership and team building.

• Design thinking that balances user needs, technical feasibility, and business strategy.

• Problem solving rooted in continuous discovery and rapid prototyping for efficient implementation.

• Open and transparent communication to foster cross-team collaboration and growth.

Visual Design & User Experience

Multimedia Design

Leads the design strategy for several work-streams within one of the company’s most meaningful pillars and core product experiences.

Drives an innovative and entrepreneurial culture by delivering thoughtful, explorative MVPs designed to learn from and iterate with.

Owns end-to-end design projects consisting of several product features and touch points from ideation, research, through execution and production.

Builds a variety of design assets to communicate concepts to a broad range of partners and end users; ranging from strategy and experience concepts to detailed design systems and assets.

Collaborates with product, services, engineering, and operations partners to produce design solutions, and adapt designs to emerging constraints.

Managed the user experience across multiple touch points for a digital healthcare B2B2C product. Collaborated with sales, growth marketing, engagement marketing and client services to build experiences that bridge multiple users through a cohesive funnel to increase company KPIs. Worked with cross-functional teams to track and analyze engagement and enrollment data to identify pain points and propose viable solutions that drive the future vision of the product.

Lead collaboration as part of a core product trio consisting of a product manager, development lead and lead designer to drive product vision and roadmap initiatives. Stood up a member partner program that engages with members through continuous discovery to gather feedback on possible solutions the team is brainstorming, as well as test new features prior to release with contextual interviews, think-alouds, A/B tests, surveys and analysis. The partner program was a key tool to support positive growth for engagement, adherence and completion KPIs within the product. Lead weekly team collaborations to ideate workflows and brainstorm solutions to pain points validated through the member partner program.

Managed journey flows from idea to implementation for product and growth marketing experiences. Designed sketches, storyboards, wireframes, low and high fidelity mockups and prototypes for feature and whole app level projects. Collaborated with engineering to refine specs for initial and ongoing implementations.

Performed market and user research, including contextual inquiry, product feedback, data analysis, and competitive research. Provided mentorship and guidance to freelance and contract designers. Managed projects with vendor partners and consultant teams.

Lead UX initiatives as part of a core 30 person cross-functional team of project managers, developers, QA, UX designers and researchers for a large scale enterprise learning SaaS product. Focused on user-centered design, research and testing to drive end-to-end solutions that established a clear voice for the user through a design partner program that consisted of 300 clients ranging from small businesses and Fortune 500 companies. Provided direction to the UX team, executive leadership and product owners to simplify complex problems into intuitive experiences and elegant UI interfaces.

Performed internal and external design tests to include heuristic evaluations, tree jack studies, card sorting exercises, click path analysis, true-intent studies and moderated interviews. Presented research and testing debriefs to shareholders, executive leadership and the UX team.

Lead all aspects of the design lifecycle from idea to implementation, establishing MVP requirements that aligned with overall business KPIs and user needs to improve both the visual design and user experience of the product. Designed sketches, storyboards, low and high fidelity mockups, and prototypes. Presented design solutions to shareholders, executive leadership and design partners. Utilized a design system to ensure a consistent look and feel across all pillars of the product suite. Established new design patterns and UI components while adhering to 508 compliance and accessibility standards.

Worked with a global team of engineers across multiple time zones in a fast-paced agile environment to implement and test solutions for releases. Generated release notes and development assets. Provided mentorship and guidance to junior designers that encouraged creative growth that fostered compassionate team interactions.

Managed user experience initiatives from idea to completion as part of a 15 person cross-functional team of product managers, engineers and QA across multiple times zones. Lead user-centered design, usability research and user testing throughout the project lifecycle in an agile environment for a suite of B2B dashboard products. Gathered and evaluated user needs, requirements, and pain points in collaboration with product management, account services and development teams to align business KPIs with viable design solutions that addressed user needs and pain points.

Designed wireframes, user journeys, low and high fidelity mockups and prototypes. Established product design systems and UI libraries. Attended daily scrums and presented project briefs and design solutions at monthly sprint showcases to stakeholders and executive leadership. Coordinated with development and QA teams to align project initiatives and ensure successful cross-team collaboration.

Created required visual assets and design documentation for developers to implement new features. Worked with product managers to analyze and quantify the impact of changes made to the products utilizing product analytics as well as user testing. Monitored potential UX problems and presented monthly briefings to executive leadership.

Used design solutions to create wireframes and interfaces for          web-based solutions ranging from web and mobile websites, applications and computer-based software, as well as print and multimedia. Designed front-end creative graphics for websites and applications. Worked with clients to gather user requirements and build communication strategies. Designed wireframes, mockups, and prototypes for responsive websites. Developed prototypes with the development team in agile and waterfall workflows. Ensured accuracy was maintained between prototypes, mockups, and development sites. Performed front-end development with HTML and CSS. Integrated social media, analytics and inbound marketing features into client websites. Designed print and marketing pieces; logos, sales sheets, eblasts, newsletters, annual reports.

Lead designer responsible for providing analytical support in design and development of graphics, visual information, and multi-media materials to support a General Officer level of acquisition management and program oversight for the U.S. Army. Designed substantive graphics and illustrations for use in technical materials, manuals, publications, and high-level briefings with minimal supervision.

Worked with Program Managers to deliver graphic support for a wide range of materials, brochures, posters, hand-outs, trade-show materials, and booths. Performed location and studio photo shoots to include official ceremonies and retirements. Edited 20+ product videos for web and presentation use. Managed daily                         video-conferencing services.

Provided graphic design support to government leaders that included coordinating with contractor staff and the government customer to design creative products that reflect the mission and accomplishments of The Department of Homeland Security. Designed visual information material including printed publications, multimedia, video, photography, exhibits, logos, signs, certificates, etc. Designed and prepared original creative products that enhanced the organization’s communications efforts. Prepared illustrations, diagrams, charts, and PowerPoint slides for use in presentations, web-based information, pamphlets, and other communications media. Prepared final designs and arranged for printing or electronic reproduction of completed products.

ADDITIONAL PROGRAMS:

Abstract, Zeplin, JIRA, Microsoft Teams, Slack, Google Hangouts, Asana, Trello, Microsoft Office, Bootstrap, Magento, Shopify, Zoom, WebEx, Basecamp

Sprout Day Savannah

Marine Toys for Tots Gift Wrap

U.S. Army

Department of Homeland Security