RecoveryOne: My Recovery
My Role: Lead Designer, UX Research, Testing, Project Manager
Problem
One of the main pieces of feedback we were receiving from members was, “When will I be done?” The original app framed progress through the program in terms of “weeks” which was misleading to members since the program was not structured by time, but levels of completion for specific milestones.
Goal
How might we communicate these levels to users through approachable data visualization that maintained clinical accuracy?
Original App: When will I be done?
The original app was structured around a “My Stats” area to communicate to users how they were progressing through their recovery pathway. The information was overly clinical and it was unclear to users how it represented their progress.
Brainstorming + Testing
We started with in-depth brainstorming with our clinical team because it was equally important for the information to be both user-friendly and clinically accurate. Engineering became a key partner for brainstorming so we could fully understand the calculations and structure of the personalized programs and design a solution that would not require an overhaul of the back end workgraph.
Solution: When Will I Feel Better?
After extensive user testing, we were able to design a unified “My Recovery” section of the product that integrated the existing “My Stats” information with a new progress tracker and a history of the recovery sessions they have completed. Users reported greater ease for understanding how the program worked and felt better informed on their accomplishments which lead to increased engagement and program completion.
