UNOPS
Design Thinking Manual
As part of UNOPS global innovation challenge, they introduced design thinking techniques to support teams working together to find innovative solutions to our world’s biggest challenges. The handbook and a deck of collaboration cards were the key training materials provided to global UNOPS members at the training symposium.
This was a very exciting project that provided the opportunity to truly use design thinking practices to create a handbook about design thinking! We performed user interviews, ideated, presented to UNOPS Change Management leadership and tested the physical nature of the manual with users in the field to ensure practicality and longevity. It was truly a “user first” project.
This project had an extremely tight deadline of 30 days. It additionally required coordination with an international printer and shipper.
My Role
My role for this project was to work with the UNOPS Change Management team to research, iterate and organize the content for the handbook. The team consisted of department leaders, content writers, editors, translators, project managers and field managers. Additional responsibilities included coordinating with internal vendors for printing and shipping.
Tools Used
InDesign
Photoshop
Illustrator
Collaboration Cards
The goal for the collaboration cards is to inspire brainstorming and build trust and collaboration within teams and organizations.
The Handbook
The handbook was heavily rooted in visual communication for users where English is not their first language. The binding needed to be secure enough to withstand the hands-on role of most UNOPS project managers in the field.
One unique feature we integrated into the manual after receiving continuous feedback from the users was to provide real-word examples of the tools and exercises that were wasy to read and view my multiple people at one time. We worked with the printer to integrate full sized foldout pages of each tool that showed the users how they might be able to use it and spark ideas.
